Availability of qualified workers is the biggest challenge facing Case Managers searching for support workers, according to a recent poll conducted by Curam. 

The nature of Case Management, bringing together multiple services to support people with, often complex, long-term conditions means that finding the right care professionals for clients is not a simple task.  Continuity of care is critical to providing the highest level of support for clients and consistent, reliable care can make a significant difference in their well-being and overall experience. 

At Curam, we were keen to hear from Case Managers themselves on the biggest challenges they face and correspondingly, what is most important to them when searching for support workers for their clients.  We ran a poll at our webinar in October 2024 to find out. 

An overwhelming majority of the Case Managers who took part in our poll responded that the availability of qualified workers was the biggest challenge they faced when searching for Care Professionals.  71% of our respondents listed this as their top challenge.  Almost a quarter of our respondents listed finding the right personal fit at their biggest challenge with a further 6% citing a time-consuming search process as their biggest problem.  Interestingly, none of the Case Managers we surveyed reported that cost was their top challenge. 

Flexibility also came up in the discussion, as did reliability as well as ensuring visa requirements were managed. 

In light of the prioritisation of these challenges, it is perhaps unsurprising that the most important search factor for over half of our respondents was skills and relevant qualifications.  Real time availability was the second most important factor, with around a fifth of respondents listing it.  Cost-effectiveness and feedback and reviews from clients and/or their families were tied at 13% each in the survey. 

Communication was also cited by Case Managers we spoke to as well as the attitude of the care professional.  These factors all contributed to Case Managers having confidence that they had the right person for the job for their clients. 

The Curam View 

These poll results confirm our view that finding the right support workers for clients is of the upmost importance to Case Managers.  At Curam, we place great emphasis on the reliability and professionalism of our support workers. We take pride in knowing that our team of support workers is not only dependable, but also committed to delivering consistent, quality care that meets the unique needs of each client.  We provide you with fast, easy access to vetted and qualified support workers, with a sector leading average of 10 years of experience.  Their experience includes complex care, respite care, live-in and overnight care. Our dedicated Case Manager dashboards provide you with complete oversight, enabling you to manage invoicing, messaging and job posts for multiple clients with no fees or commitment for posting a job.  We also offer a managed service for permanent recruitment if required. 

Over 400 Case Managers and Legal Teams have signed up with Curam so far.  Contact us to find out how we can also connect you with over 10,000 support workers across the UK.