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Average ten years of experience

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Welcome to

CuramConcierge

Where we can help you organise everything, every step of the way.

  • Free quotes provided Free quotes provided
  • All care work guaranteed All care work guaranteed
  • Trained staff Trained staff

We understand that organising care is often
stressful, and that every family situation is
uniquely different.

Curam has a concierge service that
provides exceptional care management.

From securing experienced, reliable Care
Professionals to ensuring continuity of care, we
concentrate on a personalised service that's
different for every client.

Talk to our Concierge team
on 01865 819038

 

Our Concierge Services

  • Home Support

    Home Support

  • Emergency Care

    Emergency Care

  • Complex Care

    Complex Care

  • Recovery

    Recovery
  • Want to manage the care yourself?
  • Try our Concierge Service?
  • Frequently asked questions for Concierge
  • What are managed care services?
  • Frequently asked questions for managed care
Want to manage the care yourself? Try our Concierge Service? Frequently asked questions for Concierge What are managed care services? Frequently asked questions for managed care

Want to manage the care yourself?

If you prefer to manage your own care, Curam offers Self-Managed Care Services, allowing you to organise your care while benefiting from our support and trusted Care Professionals. As a matching service, you can search for local Care Professionals, all vetted with pre-employment and DBS checks. Directly employ and communicate with them to meet your care needs, with full management responsibility resting on you.

Enter your postcode to find a carer near you.

    Please enter your postcode

    Try our Concierge Service?

    Our Concierge Service can allow you to exercise control over key decisions and we will ensure the same standards as managed care.

    Call our Concierge team 01865 819038

    Alternatively, you can post a job to our community of over 9,000 experienced Care Professionals, and approved Care Professionals can apply directly to your job posting.
    Post a job

    Frequently asked questions for Concierge

    Concierge is a service provided to clients who may have time pressures on their own or others lives and that creates a challenge for managing the care needs of a loved one. Curam has designed the Concierge service to assist clients who wish to maintain control over the care provision for a loved one but who need or desire assistance with aspects of the care management. The goal is to reduce the burden of managing the care while staying in control.

    It is likely that the person requiring Concierge has a family member who has high care needs but where the family member has insufficient capacity to support the care recipient without a severe personal impact and perhaps also on family life. You may be very busy or unable to manage the care needs of the recipient. There are many reasons that Concierge is suitable. For example, it can be due to remoteness of from the care recipient, a busy career and working schedule, a requirement for travel for work or other activities, the need for respite from intense care responsibilities.

    The Concierge service will also include a Care Support Plan if you desire it. The Care Professional will be able to create the plan with your input. You will be asked by the Concierge team to share your requirement details, and this information will be referred to the Care Professional. The details of the plan are below and it is exactly as provided in the managed care service.

    A care support plan is a document that outlines the type and level of care you will need. It’s completed based on our person-centered approach to understanding your service needs and overseen by the Registered Care Manager. It covers biographical details to ensure we match a suitable Care Professional. It usually has input from other professions such as a social worker or nurse. The conditions presently experienced by the service user and the stipulated care requirements are described to ensure the Care Professional addresses these needs. There will also be preferences for social and well-being requirements to address the 'whole person' and not simply the tasks related to the conditions.

    Where the care package is regulated the care support plan will be accessible to the Care Quality Commission [CQC] if required. Privacy & Confidentially will be maintained at all times Within the Care Support Plan, the care professional will record notes and data to the care record. This may be shared with agreed other parties. These records will also be accessible to the CQC where the care is regulated.

    A home assessment is conducted at the outset of the care package. It can be done remotely initially but will be completed / confirmed when the first home visit occurs. The assessment is designed to check if home-based issues may affect the care requirement. This may relate to handrails or loose carpets. It may relate to where the toilet / bathroom is.

    If there are issues identified, they will be discussed with the client and the registered manager. Some outcomes may be the request for handrails or a stairlift or other changes.

    The risk assessment is usually done at the same time as the home assessment. The purpose here is to assess if there are risks associated with the care package requirements and the conditions in the home and with the service user. An obvious aspect is the mobility / weight of the service user and their need for manual support in moving around or using the toilet or getting into or out of bed.

    Where risks are identified the care package may be edited or referred back to the social worker.

    As with other services the packages of care will be carried out over a period of weeks / months. In the case of Concierge you will provide the team with your schedule requirements. The Care Professional will agree with you how best to manage the calendar of visits and if another care professional is needed. Once that is clear any gaps can be requested to the team and additional carer professionals will be sourced. The care professionals will be able to define how any gaps due to illness and leave are to be covered and again the team will source another care professional. Any changes will be agreed with you the client.

    HV tracking is used by some service users to monitor their health vitals. This will normally be related to care plans and the requirement to share the data with nominated professionals or family members.

    You can talk with the Concierge or Live-in teams about this if you wish to understand more or include it in your service plan.

    The basic tacking package covers

    • Blood pressure
    • Heart rate
    • Heart rate variability
    • SPo2
    • Body Temperature

    The method of capturing will be determined by the care support plan and or agreed with the client and the care professional.

    There is no requirement for CQC reporting in the Concierge service. It maybe that if you the client feel it is desirable the Managed Care team can consider this. The Managed Care service operates with more direction of all aspect of the service for which reports to CQC.

    Some clients will request sharing of data with nominated other parties. For Curam that will be captured in the care support plan. Usually that will be the social worker, the GP and perhaps other nominated clinicians such as hospital consultants.

    Curam does not share personal data with other parties. We follow GDPR and Data Protection Act rules and standards.

    The Curam platform enables the client to grant access to their plan and can enable the Care Professional to share data with agnominated individuals.

    Concierge services can include the same service as managed care, e.g. personal care (e.g. help with eating, washing, dressing), domestic support (e.g. cleaning, shopping), and health-related services (e.g. medication administration, therapy).

    The concierge team will also perform admin support to enable a continuous service for the care recipient and to allow the family to have time for other responsibilities such as work.

    Normally Concierge funding is private funding and is aimed at providing support to the family members who are requesting support.

    If you are not satisfied with your care, you should first discuss your concerns with your care provider. If that is not satisfactory contact the Concierge team to discuss how to resolve it.

    What are managed care services?

    Curam manages and support every aspect of your care needs. Our bespoke person-centred approach involves understanding your care requirements, creating tailored care plans that meet your needs and delivering outstanding care at home using fully vetted, DBS-checked, trusted Care Professionals. Ideal for those needing extra support and lacking a family member or advocate, we ensure hands-on, continuous care

    • Tailored care support plan
    • Managed Care team contact
    • Home and Risk assessed
    • Health vitals tracking
    • Rota management
    • CQC reporting and records
    • Fully vetted and DBS checked care professionals

    Frequently asked questions for managed care

    Curam have provided 5 million hours of care support to clients with a wide range of needs and conditions. Some clients require a 'managed care' solution in which the Curam team works with the service user to define the requirements so that a clear care plan can be agreed and shared with Care Professionals.

    Managed care refers to services within the care and health pathway delivery with the aim to manage the quality, cost, and utilization of services. It involves coordinated care plans that ensure individuals receive appropriate and timely care.

    Any Adult who requires support, with physical or learning disabilities, mental health issues, chronic illnesses or general care management services may be eligible for managed care services.

    A care support plan is a document that outlines the type and level of care you will need. It’s completed based on our person-centered approach to understanding your service needs and overseen by the Registered Care Manager. It covers biographical details to ensure we match a suitable Care Professional. It usually has input from other professions such as a social worker or nurse. The conditions presently experienced by the service user and the stipulated care requirements are described to ensure the Care Professional addresses these needs. There will also be preferences for social and well-being requirements to address the 'whole person' and not simply the tasks related to the conditions.

    Where the care package is regulated the care support plan will be accessible to the Care Quality Commission [CQC] if required. Privacy & Confidentially will be maintained at all times

    Within the Care Support Plan, the care professional will record notes and data to the care record. This may be shared with agreed other parties. These records will also be accessible to the CQC where the care is regulated.

    A home assessment is conducted at the outset of the care package. It can be done remotely initially but will be completed / confirmed when the first home visit occurs. The assessment is designed to check if home-based issues may affect the care requirement. This may relate to handrails or loose carpets. It may relate to where the toilet / bathroom is.

    If there are issues identified, they will be discussed with the client and the registered manager. Some outcomes may be the request for handrails or a stairlift or other changes.

    The risk assessment is usually done at the same time as the home assessment. The purpose here is to assess if there are risks associated with the care package requirements and the conditions in the home and with the service user. An obvious aspect is the mobility / weight of the service user and their need for manual support in moving around or using the toilet or getting into or out of bed.

    Where risks are identified the care package may be edited or referred back to the social worker.

    Care packages will be a service normally carried out over time stretching for weeks / months ahead based on the service users care requirements. Depending on the level of care requirement there may be a need for multiple care professionals to support the service user. Their attendance hours must be planned to ensure an acceptable level of continuity. In addition, as care professionals, like any other worker, may be ill or have leave we would ensure cover is provided.

    A schedule of care visits would be agreed at the outset to allow the service user to be clear and confident of the support being provided.

    All Curam carer professionals must have a valid DBS which we check at the induction / onboarding stage. No care professional is approved without this.

    DBS’s have time limits at issue and require renewal. We notify care professionals in advance if their renewal date is coming up. Sometimes, we may need to stand down a care professional who has not renewed for some reason.

    All care professionals must be security checked in order to be accepted on the Curam platform. As with other workers the right to work and appropriate evidence of skill are a mandatory requirement. We also check references for the managed care service.

    The normal service is available from 08.00am until 18.00pm.

    Any calls between 18.00pm-22.00pm will be answered by our call answering service. they will take a note of the details and direct the message to one of our teams internally.

    After 22.00pm and up to 08.00am, you can leave a message that will be picked up the next working day.

    Contact number : 01865 819038

    If you have an emergency which you feel is ‘a life-or-death emergency’ please call the emergency services on 999.

    If your call is urgent but not an emergency, but you feel requires prompt attention please call the NHS emergency number on 111.

    If you have a managed care service agreement then your Care Support Plan will contain details of the contact numbers in the event of the need to escalate a concern or request.

    In all other circumstances please leave a brief message stating your name and contact details plus a clear summary of the issue or request. Your message will be picked up on the next working day and someone will respond.

    HV tracking is used by some service users to monitor their health vitals. This will normally be related to care plans and the requirement to share the data with nominated professionals or family members.

    You can talk with the Managed Care or Live-in teams about this if you wish to understand more or include it in your service plan.

    The basic tacking package covers

    • Blood pressure
    • Heart rate
    • Heart rate variability
    • SPo2
    • Body Temperature

    The method of capturing will be determined by the care support plan and or agreed with the client and the care professional.

    For regulated care packages the care plans & related information will be accessible to CQC during any audit reviews . Privacy & Confidentially is always maintained.

    Curam is rated as ‘Good’ with the CQC.

    Some clients will request sharing of data with nominated other parties. For Curam that will be captured in the care support plan. Usually that will be the social worker, the GP and perhaps other nominated clinicians such as hospital consultants.

    Curam does not share personal data with other parties. We follow GDPR and Data Protection Act rules and standards.

    The Registered Manager is the approved qualified person who oversees the regulated care packages managed by Curam and is registered with CQC for all regulatory reviews and compliance for the services delivered. Any CQC requests for information on regulated services is managed by the Registered Manager. The manager is responsible for ensuring care packages are appropriately set up, administered and delivered using our pool of approved care professionals assigned to regulated care packages.

    The Managed Care team will help you define your care requirements. You can apply for support from the Local Authority and their adult care team can assist in defining your requirements, which you can use to refer to us.

    Managed care services can include personal care (e.g. help with eating, washing, dressing), domestic support (e.g. cleaning, shopping), and health-related services (e.g. medication administration, therapy).

    Managed care can be funded through a combination of public funding, personal contributions, and sometimes private insurance.

    Yes, you have the right to choose your care provider.

    Care plans are typically reviewed annually, but you can request a review at any time if your needs change.

    If you are not satisfied with your care, you should first discuss your concerns with your care provider.

    For more detailed information, you can visit the GOV.UK website or contact your local authority.

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