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I have 10 Years of Care Working Environment with 5 Years Experience in different Hospitals. As a vibrant, enthusiastic, and innovative young man, confident, reliable, and enthusiastic individual, with previous customer service experience. I enjoy helping patients, colleagues, and individuals and sol...More I have 10 Years of Care Working Environment with 5 Years Experience in different Hospitals. As a vibrant, enthusiastic, and innovative young man, confident, reliable, and enthusiastic individual, with previous customer service experience. I enjoy helping patients, colleagues, and individuals and solving any problems that they may have. I am a great communicator. I strive to work well under pressure and love to keep myself, and my workflow organized. I take an enthusiastic approach, combined with a friendly, genuine dedication to customer satisfaction. I am a goal-driven individual, with a strong flare to thrive in a research environment where hard work and discipline are rewarded. I have experience working children with learning disabilities and unsettled attributes. Keeping them company, taking them to the park and shops. I have worked with adult clients with mental health, Parkinson, dementia, learning disabilities, strokes, risk of fall and companionship. I do take the clients for shopping, football games, horse racing, family get together and friend gathering. I do enjoy cooking and mostly healthy cooking depending on the clients choice. I am also experienced in Physiotherapy thereby assisting the client with mobility and activities to help with moving. I do record keep of every activity as instructed by the physio. TYPICAL WORK ACTIVITIES Certified Healthcare Assistant Job Duties: Provides patients' hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; Assisting with travel to the bathroom; helping with showers and baths. Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; Ambulating, turning, and positioning patients; Providing fresh water and nourishment between meals. Maintains patient stability by checking vital signs and weight; Testing urine; recording intake and output information. Provides patient comfort by utilizing resources and materials; Transporting patients; answering patients' call lights and requests; Reporting observations of the patient to a nursing supervisor. Documents actions by completing forms, reports, logs, and records. Maintains work operations by following policies and procedures. Protects the organization's value by keeping patient information confidential. Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and standards. Updates job knowledge by participating in educational opportunities; Reading professional publications; participating in professional organizations; maintaining licensure. Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; Exploring opportunities to add value to job accomplishments. KEY COMPETENCIES AND SKILLS PROFESSIONAL • Understanding of and commitment to the implementation of equal opportunities. • Excellent communication and customer service skills • Experience in complaint handling or contact centre work. • Strong Administrative Skills and Proficient IT skills • Knowledge of health and safety issues. • Developing customer service procedures, policies and standards. • Extensive knowledge of call logging software. • Experience with Microsoft software like Word, Excel, and PowerPoint. • Producing written information for customers and reports for managers. • Making recommendations to senior managers in improving customer service. • Able to train, monitor and supervise junior or new staff. • Excellent communication skills • Experience of working in a busy booking / administrative environment • Ability to absorb and process complex, detailed booking information • Excellent customer service skills • Proven keyboard, telephone and clerical skills • Respectful of confidentiality • Maintain a high level of accuracy regarding data entry • Ability to operate effectively as part of a team or using own initiative • Previous experience of working in a hospital or health care environment would be beneficial. PERSONAL • A good level of written and verbal communication skills. • Able to quickly gain extensive knowledge of company products and services. • Possessing a confident and articulate telephone manner. • Experience of working shifts, early mornings, afternoons, weekends & nights. • Adaptive to change and ability to multi-task. • Able to work as part of a team and in a busy telephony environment. • Committed to promoting high-quality standards at all times. • Flexible and adaptable. • Ability to stay calm under pressure. • Able to react quickly and effectively when dealing with challenging situations.